Folding and Portable Fat Electric Bike

Dear customers,
Thank you for your appreciation of our website.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 1-3 business days after the order is placed.

Shipping time: 3 to 7 business days for the USA.

Notes：

Please pay attention to fill in the address： In order to make the delivery smooth and successful, please offer us your detailed shipping address as follows: apt、valid street、City、State、Country、Zip Code、Phone Number.

If you have questions, please feel free to contact us at service@zeusruta.com, and we will reply to you asap. Hope you have a good day.

Cancellation

We accept order cancellation before the product is shipped or produced, and there is no cancellation fees. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products for quality or other issues. Customers have the right to apply for a return within 5 days after the receipt of the product. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact zeusruta support team(service@zeusruta.com) for returns and do not send your purchase back to the manufacturer directly.

Exchanges
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described(size/color/style), Wrong item received, Missing Item/accessories When the buyer received the package and find products have quality issues, he/she can request a refund after return with photos or videos as a proof. If we accept the request, please make the return and upload the tracking within 15 days. In this case we would issue a 100% refund to you after you return the products in good condition. If the buyer choose to replace the products, please return the products with the quality issues to the return address we provide. After the products are received and inspected, the replacement products will be shipped.

For the defective products, we are responsible for shipping back costs; if not, customer will be responsible for paying for their own shipping costs for returning your item. Shipping costs are nonrefundable.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact zeusruta support team

Please contact us with online support team to get the return address or if you have any questions. Thank you!

If you have any questions or concerns, please do not hesitate to get in contact with us.

We would love to hear from you, you can contact us at: 

Email: service@zeusruta.com

Customer Service: +1 7196425485

Name: Xi'an Xingbiao Trading Co., Ltd.

Address: Room 502, Block B, Hefa Intelligent Building, No. 20, Keji 5th Road, High-tech Zone, Xi'an City, Shaanxi Province